Shipping policy

SHIPPING POLICY

At BOLD Hydration, we strive to deliver your orders as quickly and efficiently as possible. All our orders are processed and fulfilled through our trusted logistics partner, GreatCentric.

1. Order Processing Time

* All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. 
* You will receive another notification when your order has shipped along with a tracking number.

2. Shipping Rates & Delivery Estimates (GCC & UAE)

* UAE Standard Shipping: Delivered within 1 to 3 business days. 
* Free Shipping: We offer FREE Standard Shipping on all orders over AED 250!
* Shipping charges for orders under AED 250 will be calculated and displayed at checkout.

3. Order Tracking

When your order has shipped, you will receive an email and/or SMS notification from us and GreatCentric including a tracking link that you can use to check its status. Please allow up to 24 hours for the tracking information to become active.

4. Delivery Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at info@myboldtaste.com. Once an order has been dispatched via GreatCentric, we may not be able to modify the delivery details.

5. Damaged or Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact us right away at info@myboldtaste.com with your order number and photos of the damaged item/package. We will work directly with GreatCentric to resolve the issue as quickly as possible.

6. Questions

If you have any questions about our shipping policy or the status of your order, please reach out to us at info@myboldtaste.com.